Notes on how to Switch Plans Properly & Easily
This document is written for any customer who is NOT on Kitty AutoPay. If you ARE on Kitty AutoPay, do not follow ANY of the instructions on this page. If you are on Kitty AutoPay, contact us by writing to email@example.com, advising us of what you would like to do, and let us handle it all for you! We guarantee our services to be done correctly, accurately and promptly. Let us handle the technical details if you are on our Kitty AutoPay Program!
We understand that the information on this page can be VERY confusing and is a LOT to try to understand in one reading. If you have any questions, please do not hesitate to contact us, or you can participate in our forums over at www.KittyForums.net!
From Standard to Talk n Text
To switch from the Standard plan to a Talk n Text monthly plan, you must load a Talk n Text card/PIN onto your account. (Talk n Text 1200 PIN or Unlimited Talk n Text PIN)
A Talk n Text PIN can be purchased from this web page from Kitty Wireless. Once purchased, Kitty Wireless will either deliver the PIN to your email box, or add the PIN to your account for you - depending on what you specify on your order form during the buying process.
If you choose to have the PIN delivered to you email, you can have your PIN added by calling Page Plus Customer Service at 800-550-2436 or by using the IVR phone system that Page Plus Provides by dialing 1-877-359-6695.
To switch plans by calling Customer Service or the automated IVR system, you need to be calling from a phone other than the Page Plus phone you want to change the plan on.
From Talk n Text to Standard
To switch from a Talk n Text monthly plan to the Standard plan, you must call Customer Service to make this switch. Loading a Standard plan card/PIN does not automatically switch the account from a Talk n Text plan to the Standard plan.
You cannot go from Standard to Talk n Text 1200, and then back to standard, without losing your per minute rate that you had previously on the Standard Plan. Any monies left in your Standard Cash Account when you move BACK to Standard from Talk n Text 1200 or Unlimited Talk n Text will be billed out at 12 cents per minute.
Monthly plans can renew from either a Talk n Text PIN or from a cash balance on your account, so if a Standard PIN loaded onto an account provides enough cash balance for the current (unexpired) monthly plan to renew, the monthly plan will renew rather than the account being switched to the Standard plan.
From Unlimited Talk n Text to Talk n Text 1200
A Talk n Text 1200 PIN must be loaded onto the account to switch to this plan. The account will remain on Unlimited Talk n Text until the next monthly renewal date, and the Talk n Text 1200 PIN will be placed in a reserved state on the account until the plan renewal date, at which time it will apply and switch the plan.
From Talk n Text 1200 to Unlimited Talk n Text $39.95 or $55.00
An Unlimited Talk n Text $39.95 or $55.00 PIN must be loaded onto
the account to switch to this plan. Switching from
Talk n Text 1200 to
Unlimited Talk n Text is considered a plan upgrade and
the plan switch will take place immediately. You will therefore get
the most value from your plans by switching just prior to the Talk n
Text 1200 expiration date rather than in the middle of the plan month.
From a lower monthly plan to a higher monthly plan. (All types)
Anytime you apply a larger monthly plan on top of a smaller monthly plan, the upgrade will occur immediately and the smaller monthly plan will be replaced with the higher monthly plan, with a full 1 month cycle starting immediately from that date.
Reinstating a Monthly Plan After Non-Renewal
If your monthly Talk n Text plan does not renew for whatever reason, your account may get automatically moved to the Standard plan. Since your account may not automatically get switched back to the previous Talk n Text plan by simply adding the dollar amount of the plan to your account, you need to purchase and load an actual Talk n Text card/PIN onto your account in order to return to the monthly plan.
Changing or Suspending Your Phone Number Will Cancel Your Monthly Plan
A monthly Talk n Text plan will not transfer from one phone number to another. Therefore, a phone number (MDN) change will effectively cancel the monthly plan. If you are on a Talk n Text plan and you want to change your phone number, you will get the most value from your plan by waiting until the end of your plan month rather than changing your phone number in the middle of the plan month.
Similarly, if you want to suspend your account (because your phone was lost or stolen, for instance), your plan must be switched to the Standard plan before the account can be suspended. Your monthly Talk n Text plan will be lost. When the account is restored, it will be restored with the Standard plan, and a Talk n Text PIN will need to be loaded onto the account to return to the monthly plan.
The information on this page is courtesy of Page Plus Cellular.