About Kitty AutoPay

How Kitty AutoPay Works, and some FAQs about Kitty AutoPay

You've got a friend in the business, with Kitty AutoPay!

Ok, so... you've evaluated the Page Plus calling plans and, you know without a doubt, that you can save major cashola over your existing (probably postpaid) cellular provider by using Page Plus.  Right?  But it seems complicated.  Managing PINs, remembering to come back online and deal with it once per month, figuring out what to do if you run out of minutes?  All so complex, eh?

Well, you've got a friend in the business with Kitty. We are the leading Page Plus Authorized Dealer.  Really, we're not just saying that.  Kitty Wireless is the #1 Dealer for Page Plus.  Not bad eh?  Considering we're a small business, only 2 or 3 of us here on any given day, boy we really seem to kick some tail in the prepaid arena!

And we can help you, too. 

Kitty AutoPay does not cost anything beyond the price of your Page Plus Plan each month, but the benefits are ENORMOUS!

Rest easy knowing you have a dealer backing you all the time when you are on Kitty AutoPay!

Benefits of Kitty AutoPay:

- We handle charging your card once a month.
- We handle ALL PINS for you - NEVER touch or handle a PIN!
- We apply the plan to your line on the right date, at the right time!
- We protect you from any and all AutoPay or billing errors.
- If a mistake happens, we fix it, no questions asked.

- Access to all of our ON DEMAND services - On Demand Cash Balance Replenishments & On Demand Talk n Text 1200 or Talk n Text 250 Automatic Plan Renewals.

We guarantee Kitty AutoPay 100%.  Always.  If something goes wrong, we will fix it, without cost to you, always.  How is that for an iron-clad guarantee?  Refreshing in today's world! :-)

YOU just get to ENJOY your Page Plus Prepaid Service!  Amazing!

Once you have read this page, and you are ready to setup your AutoPay with us, click this link to go to our Buy Airtime Page, order the AutoPay you want, and we will take care of it from there!

The MOST important thing you need to know about AutoPay:

We MUST HAVE at least FIVE BUSINESS DAYS notice to make changes to your plan for the upcoming cycle.  No exceptions to this rule.  You cannot wait until the last minute, the day of your expiration, and ask for a change.  Once you get on our AutoPay program, you must let us know FIVE BUSINESS DAYS ahead of your expiration date to make any changes.  Absolute requirement.

How Kitty AutoPay Works - Scenarios Explained

If you are new to Page Plus, or new to Kitty AutoPay, this page is designed to be informative and thorough. Reading this page once will really help you!

Click Here to Go Back to Our Getting Started Guide

Why should I use Kitty AutoPay?

 Short Answer:  Because it will save you money, time, and frustration every month!  We take care of
your PIN requirements, no hassles, no worries!

 It is totally your choice whether allow a dealer to handle your renewals, whether you handle it yourself, or whether you let Page Plus handle it directly. 

If we make a mistake applying or renewing your plan each month, it is OUR problem, not yours.  You won't have to fight with us to get it fixed. We cannot guarantee that mistakes will never happen, because we are human, but we will always do our very best to make any errors right, quickly.

If you set your AutoPay up with Page PlusCellular.com directly, a dealer cannot assist you with it.  Meaning, if you run into problems with billing with Page Plus, we cannot assist you in fixing that problem.  You are on your own.

Other Benefits to Being a Kitty AutoPay Member

 1.  You do not have to pay for a reasonable number of Kitty Calls.  Example: if you are having trouble with a billing problem, or need voicemail reset, or something fixed on your account, we will contact Page Plus Cellular on your behalf.

2.  Kitty Wireless Account Protection / Account Rescue Program.  Kitty AutoPay is now more beneficial than ever!  Even Page Plus does not offer this benefit!  No other dealer offers this benefit either - it's a Kitty Wireless EXCLUSIVE!  We guarantee our AutoPay program 100%.  Period. 

General Information About AutoPay PLAN PIN Purchases

Our program works like this:  We charge your card once a month, once every 120 days, or once a Year for the $80.00 PIN, and apply the PIN for you directly to your Page Plus Cellular Account on the expiration date of your previous PIN.

We ONLY apply PINs on a 1 Month, 120 Day or 1 Year Basis.  We do not apply PINs on a daily or weekly basis currently.

Scenario #1: Your current plan expires within the next 3 days, and you want to get that number setup on Kitty AutoPay.

All you have to do is go to our Page Plus PINS page, by clicking here, and add QTY: 1 of the AutoPay PIN of your choice to your cart. Complete the checkout process, and you will be brought to the AutoPay Submission Form that you MUST complete in order to get your number enrolled in the Kitty AutoPay Program.

Once you checkout, complete the form & submit it, we will take care of the rest.  Your card is charged THAT DAY, and we schedule your AutoPay to start in the next few days when your renewal is due.  You will get an email from us that day confirming your order.

Your number will be added to our AutoPay schedule.  You are done.

You must repeat these steps one time completely for EACH line that you wish to enroll in Kitty AutoPay.  You cannot order multiple AutoPays in one order. We understand completing one line at a time may be a bit of an inconvenience, but we assure you it will ensure that each line is treated as a separate account, and never gets confused or mis-billed with another line. 

Scenario #2:  Your current plan expires on a future date, and you want to get that number setup on Kitty AutoPay.

 In this case, you have two options. 

Option 1:   You can signup for Kitty AutoPay today, even if your plan is not due for renewal for a while.  When we get your order, we will check the renewal date, and if it's more than 14 days away, we will refund your payment that you made today, schedule a future payment, and get your line scheduled for a future AutoPay Start date.  Just follow the steps in Scenario #1 above and we will take care of the rest.  Use Option #1 if you just want to set it up today and let us handle any rescheduling that is necessary, or if you are afraid you might forget to do it at a later date.

However, one thing to note about option #1:  If you just put your line on a plan today, and it's not due again for another month, please wait a least a week before setting an AutoPay up for it.  If we notice a line had a plan added TODAY, and a new AutoPay is requested the same day as well, our system will cancel & void it as a possible duplicate.

NOTE:  When we say "plan" above in the Scenario Title, we mean monthly plans.  For instance, if you sign up for a MONTHLY Plan AutoPay today (Talk n Text 1200, or one of the UNLIMITED Talk n Text plans), we schedule that AutoPay to start WHEN your current one expires. 

If you sign up for a 120 Day or 1 Year AutoPay, we add those funds immediately and reset your 120 Day timer or 1 Year timer from today's date.

Option 2:  You can also wait until about 3 days before your plan expires, and then follow the steps in Scenario #1 above.  This will get your AutoPay setup as well, scheduled for your upcoming renewal date, but there will be no refund/rescheduling of your payment in this scenario because your renewal is so close. 

Scenario #3: You have a Newly Activated Number, or a  Newly Ported In Number, that does NOT have a plan, and you would like to get a plan, for it, and put it on Kitty AutoPay.

All you have to do is go to our Page Plus PINS page, by clicking here, and add QTY: 1 of the AutoPay PIN of your choice to your cart. Complete the checkout process, and you will be brought to the AutoPay Submission Form that you MUST complete in order to get your number enrolled in the Kitty AutoPay Program.

Once you checkout, complete the form & submit it, we will take care of the rest.  Your card is charged THAT DAY, and we will add your plan within 1-4 hours during our regular business hours.

Your number will be added to our AutoPay schedule.  You are done.

You must repeat these steps one time completely for EACH line that you wish to enroll in Kitty AutoPay.  You cannot order multiple AutoPays in one order. We understand completing one line at a time may be a bit of an inconvenience, but we assure you it will ensure that each line is treated as a separate account, and never gets confused or mis-billed with another line. 

Scenario #4: You are currently on the Page Plus AutoPay Program, and you would like to switch over to the Kitty Wireless AutoPay Program.
No problem.  First, make sure that you CANCEL your existing AutoPay program with Page Plus Cellular.  You should do this AT LEAST ONE WEEK BEFORE your next renewal is due! You can do this one of two ways.  First, you can call Page Plus Cellular at 800-550-2436 and ask them to remove you from their AutoPay Program.  Second, you can remove yourself from their program through your Page Pluscellular.com web portal.  Here are some instructions to do that:

To cancel your Auto Pay through PPC, log into your www.Page Pluscellular.com Online Management Account.

Once logged in, click on the "Auto Pay" option in the left hand column.

A screen will appear that says: 

Manage Automatic Refills
To edit your billing information, you must cancel and re-purchase automatic refills.

From this page, you can cancel existing auto pay renewals.

Then, after you have canceled your AutoPay with Page Plus, wait until your plan is about to expire with them (about 1-2 days before) and then follow the steps up in Scenario #1 to guide you the rest of the way.

The MOST important thing you need to know about AutoPay:

We MUST HAVE at least FIVE BUSINESS DAYS notice to make changes to your plan for the upcoming cycle.  No exceptions to this rule.  You cannot wait until the last minute, the day of your expiration, and ask for a change.  Once you get on our AutoPay program, you must let us know FIVE BUSINESS DAYS ahead of your expiration date to make any changes.  Absolute requirement.

 Scenario #5:  I am currently on the Kitty AutoPay Program, and I want to change plans.  What do I have to do to make this happen?

You should email us at support@kittywireless.com.  E-Mail is the preferred method so that we can track your request.

Give us as many details as possible as to what you are trying to do.  If we have any questions, we will call you.

You should contact us at least 7 days ahead of when your plan is about to expire, so that we can make the necessary changes to your AutoPay plan for the upcoming cycle.  We will take care of removing you from your old plan, charging your card for the new appropriate amount, and putting you on your new plan.  Just please contact us and we will handle everything.

Scenario #6:  I want to cancel my enrollment in Kitty AutoPay.  What do I have to do to make this happen?

You should email us at support@kittywireless.com.  E-Mail is the preferred method so that we can track your request.  You should contact us at least 5 days ahead of when your plan is about to expire, so that we can cancel your upcoming renewal to make sure that you are not charged.
Every 120 Days AutoPay PIN Purchases

Many of our customers only add a PIN every 120 days, just to keep their phone active and to have a balance on there they can use if they need it.  We can help you with this, too!

$10, $25, $50 and $80 PINs may be enrolled in our 120 Day AutoPay PIN Program.  This means that every 120 days, Kitty Wireless will charge your card for the PIN and apply that PIN for you to the number that you have listed on the AutoPay form.

You don't have to worry about it, at all.  Consider it done.  We add it at the proper time, on the proper date, via the proper method.  Your stress is gone.  If there are any mistakes, they are on us, not on you.  No worries.

You can cancel your Kitty AutoPay at any time just by sending us an email to support@kittywireless.com.

$80.00/1 Year AutoPay PIN Purchases

PagePlus has one card, one plan, that lasts for an entire year.  The $80.00 card will give you $80.00 on your account which you can use for up to 1 year.  Many, many of our customers have converted from other carriers like Tracfone & Net10 to this card because it is such a great value.

 Click Here to Go Back to Our Getting Started Guide

On-Demand Automatic Cash Balance Replenishments

Many of our customers are on the Standard Plan, and they do not want to have to monitor their accounts on a regular basis.  Kitty Wireless will gladly monitor your Cash Balance on ANY Page Plus Phone number and replenish it when necessary for you, automatically.

For example, if you told us to add $25.00 to 111-222-3333 every time the balance dropped below $10.00, then we would do that.  We would monitor 111-222-3333, and we would charge your card for $25.00 every time your cash balance dropped below $10.00 and add this for you automatically.  You can, of course, choose your levels and replenishment denominations.

To get this started for your account, please contact support@kittywireless.com for details.  We will need your electronic authorization on file to have the authority to auto-charge & auto-add funds for you as necessary.

The MOST important thing you need to know about AutoPay:

We MUST HAVE at least FIVE BUSINESS DAYS notice to make changes to your plan for the upcoming cycle.  No exceptions to this rule.  You cannot wait until the last minute, the day of your expiration, and ask for a change.  Once you get on our AutoPay program, you must let us know FIVE BUSINESS DAYS ahead of your expiration date to make any changes.  Absolute requirement.

On-Demand Automatic Talk n Text 1200 Plan Renewals

THIS IS NEW AS OF 06/01/2011

If you are on Kitty AutoPay, and you are on the Talk n Text 1200 Plan for $29.95 per month, we can monitor your line for you for "automatic early renewal" in case your minutes, messages or data drop below certain levels that you specify.

The phone number you want us to monitor, and do trigger renewals for, MUST be setup on Kitty Wireless AutoPay for this to be possible. 

This functionality is a great option for those people who may be monitoring phone services for their family, parents, or other loved ones, who otherwise may not know when they are about to run out of minutes.  For example:  We have our elderly parents on this program.  If they ever drop below 60 minutes remaining on their Talk n Text 1200 plans, we get a notice and we take action without them even knowing - so they just keep getting their phone service, without worry!

To get this started for your account, please contact support@kittywireless.com for details.  We will need your electronic authorization on file to have the authority to auto-charge & auto-renew your plan for you, as necessary.

FAQ:  How do I order multiple AUTOPAY PINS at the same time?

 You CANNOT order multiple AutoPay PINs at the same time, on the same order form.  Each
AutoPay PIN should be ordered on its own.  Add it to your cart, checkout, complete the AutoPay Form.  Then go back to our website and do the same for your next AutoPay PIN.  We do this to make sure that each AutoPay PIN Order is unique, separate, and not mixed up with another number that you have.

 FAQ: What happens if my Credit Card Expires while I am on the Kitty AutoPay Program?

Our system WILL DETECT in advance when your card is expiring, and our system will send you an email sometime during the month of your expiration asking you to update your card information.  This is normal. 

If we attempt to renew your plan, and we find your card is expired, we will let you know right away. 

Our system will automatically send you a "Decline notice" THREE DAYS AHEAD of your AutoPay needing to be replenished, letting you know that your charge was declined and our email will contain a link to our secure payment server where you can update your information and restart your billing automatically.

We will also pickup the phone and call you if we need to, to resolve a situation.  We are not afraid to speak to our customers, in fact, we enjoy it!  Often times we find it is easier to call you and talk person-to-person about the situation to resolve it instead of playing e-mail tag.

If your card is unable to be charged for your renewal, and we have not heard from you, we will have no choice but let your plan expire.  You can always contact us after that point to update your billing information and restart your plan very easily. 

FAQ: When am I billed for my monthly renewal?

 Our system is setup to do two things.  First, if you are just starting out on our AutoPay program, it charges your card the day you signup.  After that, we manually adjust your renewal billing date to be 72 hours prior to your plan or account expiration date. 

Meaning:  If your Talk n Text 1200 plan expires on 05/10/2010, our system will bill your card on 05/07/2010 in preparation for that renewal.

 FAQ: Will I be notified when you charge my card and when you renew my plan or refill?
Yes, we are very big on communication here at Kitty Wireless.  We will send you an email the day that we bill your card.  We will also send you another email the day that we renew your plan.  We do the majority of our plan & account refills late at night, so the email will come to you late at night on your expiration date. 

FAQ: What if I run out of minutes, messages or data on my Talk n Text 1200 plan while I am on AutoPay?
A Talk n Text 1200 plan is good for 1 month.  If you run out of Minutes, Messages or Data while on TnT1200, and you are on Kitty AutoPay, the first thing you should do is let us know about the situation so we can guide you!  You will have a few options to choose from at that point, which we can discuss if, or when, you encounter this situation.  We will help you each step of the way.

DO NOT purchase another TnT1200 PIN and attempt to add it without contacting us first!  If you do so, you could seriously mess up your plan & account.

 FAQ: What if I am on the Standard Plan, and I am  on either a Kitty Auto Pay Monthly or 120 Day Renewal Plan for my money-value refill card, and my account runs low - can I just add my own card?
Good question! If you are on our AutoPay Program for a Monthly or 120 Day Money-Value Renewal, and your balance starts to run low, technically, yes, you can just add your own one-time money-value card to boost up your balance to get you through until your new Auto Renewal.  However, contact us and let us know you are facing this situation and we can give you more options and work with you to help.

When you are on the Kitty AutoPay program, you are NEVER alone!  If you ever have a question about your plan, balance, etc., always, always, always, contact us and let us assist you.  Navigating the Page Plus PIN and Account Balance/Plan situations by yourself is usually not a great idea.

 FAQ: What if I am on the Standard Plan, and I am  on either a Kitty Auto Pay Monthly or 120 Day Renewal Plan for my money-value refill card, and I want to change to a new denomination card upon renewal?

Contact us and let us know that.  At the end of your current Monthly or 120 day  cycle, we will add a new denomination card to your account as appropriate.  Your rates will correspond with what "chunk" of the money in your account you are currently using.  For instance, if you added an $80.00 card, and then a $25.00 card, you would pay the rates for the $80.00 card (4 cents per minute) until that $80.00 is used up and then the account would switch over to the $25.00 card (6 cents per minute.)

The MOST important thing you need to know about AutoPay:

We MUST HAVE at least FIVE BUSINESS DAYS notice to make changes to your plan for the upcoming cycle.  No exceptions to this rule.  You cannot wait until the last minute, the day of your expiration, and ask for a change.  Once you get on our AutoPay program, you must let us know FIVE BUSINESS DAYS ahead of your expiration date to make any changes.  Absolute requirement.

FAQ: Each Month when you charge my credit card, and send me that email saying you have charged my credit card, that email does not contain the cellular phone number that the charge is for, nor the information on which credit card was charged - why is that?

For your privacy, and the privacy and confidentiality of your account, we do not list the AutoPay Phone Number nor any information regarding which credit card we have on file for you in that email.  In case the email got intercepted or misrouted, we do not want your information compromised.  If you ever have a question about which phone number a billing email is for, contact us and we can give you more details in private.

Always, always, always, let us help you.  It's not wise to make plan or account balance changes without our assistance.  Doing so may put your account, plan or balance in jeopardy and, if you did not inform us and ask for our assistance, we may not be able to assist.  So, please, always contact us first.

If you have a question or scenario about AutoPay that is not answered here on this page, please contact us via telephone or email to get an answer.

Once you have read this page, and you are ready to setup your AutoPay with us, click this link to go to our Buy Airtime Page, order the AutoPay you want, and we will take care of it from there!

E-Mail: support@kittywireless.com

Click Here to Go Back to Our Getting Started Guide

Thanks,
Kitty