How do I begin?
If you are new to Page Plus Cellular, it is very easy to get confused
about how to get started. We will lay it out for you here, step by
step, so that you can begin to save money QUICKLY over your old cellular
providers! It will benefit you GREATLY if you sit down and spend a
good amount of time actually reading this page. We have put in a lot
of effort to make sure this page is very methodical and informative for you.
Kitty Wireless is the PREMIER Page Plus Online Dealer. We are, paws down, the best in the business. Our online reviews on blogs and forums all across the internet speak for themselves.
Day after day, we help people, just like you, get switched over to Page Plus Cellular. We are a small business, dedicated to LEGENDARY Customer Service, and we work very hard, all day, every day, to make sure our customers are taken care of. We do not have the fanciest website, or fancy nationwide TV commercials, and yes, some people even joke about our name, but I think you'll find, once you read further, that we are the real McCoy.
Once you are up and running on Page Plus, the savings will be evident in your checkbook, month after month! If you are still paying a monthly postpaid contract bill with one of those huge corporations, please take a few minutes and read our website to learn about Page Plus. We are absolutely certain you will not regret it.
Kitty Wireless Fraud Disclaimer
Kitty Wireless takes fraud, and attempts at fraud, very seriously. Probably more seriously than you have ever seen with an online merchant.
We have very strong partnerships with local, state & federal authorities, with the Internet Crime Center, and with Visa, MasterCard, American Express and Discover. If we suspect, or spot, fraud, we report it and prosecute it aggressively.
We work very hard to protect our customers, and take care of our customers, but rest assured, if we suspect, or spot, fraud, or patterns of fraud, or anything that even looks remotely suspicious to us or our security team, this Kitty turns into a bull dog and goes after the perpetrators with the full extent of local, state & federal United States laws. You have been forewarned :-)
NOTE: If you are porting in from a POSTPAID account (meaning, they sent you a monthly bill in the mail) on Verizon, Sprint, AT&T, T-mobile, US Cellular, or any other carrier, you will have a much easier time working with our fraud prevention system. If you are NOT porting in a number, from a POSTPAID account on one of the major companies, you will need a home or work verifiable landline number so that we can verify your identity. If you have any questions about this, prior to proceeding, pleasing contact us by writing to firstname.lastname@example.org. AGAIN, if you are PORTING in a number from a company that did a credit check on you to establish service (postpaid service), you will have a MUCH EASIER time with our fraud detection & prevention system.
Thanks for doing your part to help us protect you, and our business, and make the internet a safer place to shop!
Kitty Wireless participates in Verified by Visa
& MasterCard SecureCode, for your protection.
You can click on either logo above for more information. We strongly recommend registering your credit card with one of these two programs. The programs are designed to protect your credit & debit cards from unauthorized online transactions.
Step 1: Check to make sure you have coverage!
The VERY first thing you want to do, before getting
started on Page Plus, is to check our Coverage Map
by clicking here to make
sure you have GREEN coverage in your area. There is no sense in
spending a lot of time learning about Page Plus, or Kitty Wireless, if you
do not get coverage in your area.
Please know that coverage maps, of any kind, are never 100% accurate. The best way to determine coverage in your area, and in the areas you travel, is to activate a phone and try it out with the free $2.00 credit we will give you for that new activation. Or to ask your friends, family or colleagues how their Page Plus coverage is in your area. You may wish to stop over at www.KittyForums.net and ask around in the "Page Plus Coverage" discussion forum before proceeding :-)
Step 2: Determine who you want to work with, and why.
As a consumer, you have the ultimate freedom to choose who you want to give your business to. Not every business is created equal. This is no different when it comes to Page Plus, and their network of dealers.
You basically have three options as to who to work with during your journey of getting started with Page Plus.
Option #1: You can work with Page Plus Cellular (Corporate Office) directly. You can reach them directly by calling 800-550-2436, or going to www.pagepluscellular.com.
Option #2: You can work with an offline,
brick & mortar store, Page Plus Cellular Dealer. You can go
www.pagepluscellular.com and click on the "Store Locator" link in the
upper right hand corner of the website, to try to find a local store in your
area. I will warn you, they are few and far between. Call ahead
to make sure that brick & mortar store is actually still there, and
servicing Page Plus Cellular, before taking the trip over!
Option #3: You can work with an online, internet-based, Page Plus Cellular Dealer. That's us. There are other online dealers, but none quite like Kitty Wireless. Our reputation is known all across the internet, you'll see us mentioned on many forums, blogs and Prepaid Cellular Review websites.
There are pros and cons to each option. Kitty
Wireless falls into this third option. We are an online dealer only.
We do not have a brick & mortar store that you can walk into and get help.
But, let me be clear, that has not stopped us from growing immensely and
servicing over 100,000 individual customers every single month via our
We do everything over email, whenever possible, because we are very efficient at responding to orders & tickets in a very prompt manner. However, we do have a phone number, where you can call us at, for guidance, advise, general questions. We do not process any orders over the phone - because there are only 2-3 of us in our office on any given day, and we process thousands of orders a day, online.
|Kitty Wireless||PagePlusCellular.com||Other Dealers|
|A Team of 2-3 People whose
LIVELIHOOD depends on your
|One Time PINS
|On Demand Account
Status Reports via E-Mail
|Daily Status Reports
|Weekly Status Reports
|120 Day AutoPays
|1 Year AutoPays
|ON DEMAND Cash
(Customized with your
personal trigger levels)
|ON DEMAND AutoPay Plan Early
Renewals based on your usage
(Customized with your
personal trigger levels)
The most important thing that I need to ask of you is this: We are flooded with new orders, inquiries, and requests for assistance every day. Please, please... if you could give us 2-4 hours to respond to your order, or your request, it would be greatly appreciated.
Effective Tuesday, March
our new hours of operation are as follows:
11:00am EST - 8:00pm EST - Monday
11:00am EST - 8:00pm EST - Tuesday
11:00am EST - 8:00pm EST - Wednesday
11:00am EST - 5:00pm EST - Thursday
11:00am EST - 8:00pm EST - Friday
11:00am EST - 8:00pm EST - Saturday
11:00am EST - 5:00pm EST - Sunday
Please click here for more information our new hours of operation.
order, and every email, WILL receive a response within this time. I
hope you can have a little patience with us :) We
promise you a quality, personalized response, if you just bear with us to
work through our workload! -)
Again, let me be clear - us being a small business, or strictly online, has not, in anyway, stopped us from becoming the TOP PERFORMING Online Page Plus Dealer. Don't believe me? Call Page Plus Cellular Dealer Relations and ask them how Kitty Wireless is doing. Call 800-550-2436 and ask to speak to dealer relations, and just ask.
Also, while you are deciding WHO you want to work with, and WHY, it's a good time to stop and think about how much money you can save with Page Plus, compared to your current provider. Most people recognize a 30-60% savings, per month, in total, over their current cellular provider, when switching to Page Plus.
Please keep in mind that there are one time fees (activation fees, porting fees, etc.) to get started with Page Plus, but if you do the math, you'll see that these fees are extremely minor compared to how much you will be saving during your first year of service!
Step 3: You need a CDMA Phone to use on Page Plus Cellular.
Once you have made the decision that you want to be a Page Plus Cellular customer, you need to first get a CDMA Phone that you can use.
There is so much general confusion out there on the internet as to what types of phones can be used with Page Plus, so let's start by saying what you CANNOT use on Page Plus currently.
You CANNOT use a retail-packaged prepaid device like you
purchase in Walmart, Target, etc.
You CANNOT use any device that is blacklisted on the OTHER NETWORK PROVIDER Network.
You CANNOT use any AT&T, T-Mobile, or other GSM Network Device that takes a SIM Card.
You CAN use just about any other type of CDMA device. We highly recommend that you consider purchasing a Page Plus Approved/Authorized device. It is, by far, the easiest and most supported way to start using the Page Plus network. View our devices here.
You CAN use a pre-owned CDMA device that you purchase from another
source, such as eBay or Craigslist. However, neither Kitty Wireless,
nor Page Plus, will help you if you run into trouble with that device.
Click Here to read our info on buying from eBay or
Please be advised that neither Kitty Wireless, nor Page Plus, can provide technical support on devices that we did not sell to you. If you brought your own device onto the network, be it a simple flip phone or an advanced smartphone device (such as an Android, Palm or Windows device), you are ALLOWED to use it but they are UNSUPPORTED. Meaning, we cannot provide any assistance with any of those devices on a technical level.
Can I use a Sprint, Boost, Virgin Mobile, Cricket, US Cellular, or other CDMA network device?
We get this question a lot. The truthful answer is YES, you probably can, however, the reality of the situation is that unless you are a real geek (and we do not mean that in a bad way!), the chances of you getting one of those other network CDMA devices to work on Page Plus are probably slim to none. It requires special computer software, and cables, to connect your phone to your computer, and program it/tweak it, to work with Page Plus.
For most people, this is not possible, nor a wise idea. 99.99% of our customers choose to either use a certified Verizon device (exclusions are mentioned above), or a genuine and approved Page Plus Cellular device.
Kitty Wireless does offer an FREE ESN CHECK service that you can use anytime to determine if a device you are considering purchasing is CLEAR (not blacklisted) and can be used with the Page Plus Cellular Network. You can get an ESN Check from our Services Page by clicking here. Don't purchase a phone from eBay, Craigslist, etc. without getting an ESN CHECK first! Protect yourself!
Please take a moment to open & read these two links below, which will talk further about phones:
STEP 4: Make
a decision - do you want a NEW NUMBER or do you want to PORT a number in
from another carrier?
You need to decide if you are going to want a NEW PHONE NUMBER from Page Plus or if you want to PORT a phone number into Page Plus from another carrier. Either way, Kitty Wireless has you covered! New Activations & Port Requests can be done directly on our website!
Click Here to Start a New Activation - A New Activation will assign a NEW PHONE NUMBER to your device. A New Activation costs $19.99 to get a brand new phone number.
Click Here to Start a New Port Request
- A New Port Request is used when you want to move a phone number from
another carrier (such as OTHER NETWORK PROVIDER, Sprint, AT&T, T-Mobile,
etc.) over to the Page Plus network. This process is ENTIRELY
human-handled here at Kitty Wireless, to ensure accuracy. This service
is free at Kitty Wireless.
(Just keep in mind how much money, over the long run, you will be saving with Page Plus! A small fee now will save you a TON of money later!)
We get this question a lot: "Can I setup a new account, with a new number, try it out for a month, and then port in my number from another carrier later?"
Yes, you can do that. However, please note that a MONTHLY PLAN is NOT transferable. Meaning, if you do a new activation, to get a new number, and you add a MONTHLY PLAN to that number, that plan is stuck on that number for the full month. So even if you decide to port your other number in after only one week of testing, once you port in that other number you will need to buy a totally new fresh plan for that ported-in number.
If you intend on doing a new activation, to get a new number, ONLY FOR TESTING purposes, we recommend that you ONLY add a one time $10.00 PIN to that new number for TESTING purposes. Any CASH left over from that $10.00 CAN be transferred to your newly ported in number, when that port occurs. But monthly plans are non-transferable, always.
When you port in your REAL number, our port request process will ask you for the number you are replacing on the Port Request Form, and you will give us the temporary number at that time.
PLEASE read the port process page so that you are informed & educated before proceeding. Please contact us by using this form if you have any questions before doing your port request.
TIP: Remember, every Page Plus number is a separate "account". Meaning, Page Plus does not offer any sort of family plans at this time (as of 09/12/2011). So each account must be treated separately - each account has its own Class of Service (Standard, Monthly, etc.) and the rates/plans for one number do not impact the rates/plans for another number. Every phone number is unique in the billing system :-) No sharing, mixing, matching, or transfers, occur between numbers :)
STEP 5: Figure how
what your usage is, and which plan would best fit your needs.
Now this is where it tends to get a bit complicated. Once you have completed the above steps, it's time to decide which plan you need for your account. In order to this, you need to answer these questions about your account:
1. How many minutes do I use per month?
2. How many text messages do I use per month?
3. How many megabytes of data will I need per month?
Four of our MOST POPULAR MONTHLY Plans are the:
$55.00/mo Unlimited Talk n Text Plan with Unlimited Minutes/Messages & 2000mb of data
$39.95/mo Unlimited Talk n Text Plan with Unlimited Minutes/Messages & 200MB of data
$29.95/mo Talk n Text 1200 Plan with 1200 Minutes, 3000 Messages & 250MB of data
$12.00/mo Talk n Text 250 Plan with 250 Minutes, 250 Messages & 10 mb of data.
You can find more information on these plans by clicking here.
Monthly plans, as noted above, do not have ANY "rollover" functionality. Anything that is left unused in the plan at the end of the month is deleted when the new month begins.
By far, our MOST popular plan is the Talk n Text 1200 plan. 80% of our customers fall within this usage range. If you are unsure which plan you should be in, we highly recommend starting out your first month on the $29.95 plan. The reason we say that is because the Talk n Text 1200 plan, for $29.95 per month, is the only Page Plus plan that will give you a "meter", throughout the month, to show you EXACTLY how much of each item you are using - minutes, messages and data.
When you are on the Unlimited Plans - $39.95 or $55.00 per month - those plans will only show "Unlimited" for Minutes & Messages, and then they will show you a 200mb or 2000mb meter as well. But you will never have any true idea on how many minutes or messages you are using.
Of course, if you KNOW that you talk more than 40 minutes per day (incoming and outgoing calls), or that you use more than 100 text messages per day (incoming and outgoing), then the Unlimited Plans are probably a good option for you.
For the people who need just an emergency phone, or who use a VERY low number of minutes and messages, the Standard Pay As You Go Plan might fit your needs. The Standard Pay As You Go Plan is comprised of four types of "cash cards" and two addons. The cash cards come in values of $10, $25, $50 and $80. Each card gives you a certain per minute value, for a certain amount of time.
Standard Pay As You Go Plan ($10, $25, $50 or $80 only) accounts do have "rollover". This means, for example, that if you have $8.00 left on your account, at the end of your cycle, and you add another PIN, the $8.00 will add onto what you just added, and you will have a cumulative amount for the entire new cycle. ONLY cash balances can accumulative over time.
You can find more information about the Standard Pay As You Go Plan by clicking here.
Once you have an idea how many of each of these three things that you need, we can help you determine which plan is best for you. If you contact us, by writing to email@example.com, the first thing we are going to ask you is "What is your usage going to be like on this line?" and we will need answers to the above questions, before we can recommend a plan for you.
STEP 6: Purchase the One Time or AutoPay Version of the plan that you need on our website.
Ok, if you've made it this far, you probably have an idea as to which of the plans you want. Knowing what you need is the best place to start.
You've got your phone, it has a phone number, and you know which plan you need. Now it's time to buy it. You have two choices. One Time Plans and Autopay Plans.
One Time PIN: A One-Time PIN Purchase will load a one time plan onto your account (monthly, 120 day or yearly). We can either deliver the PIN to you for you to add to your account, or we can add it to your cellular account for you, automatically, so that you never have to handle the PIN or applying it. 98% of our customers have us load the PINs for them.
All One Time PINs are processed directly through KittyWireless.com. Since you are purchasing a "one time pin", you will be responsible for coming back to our website to purchase your next "one time pin" when it is required for your account.
Monthly AutoPay PINs: An AutoPay PIN Purchase will cause us to load the plan onto your line once, to get it started, and then we will schedule it again in our system for every month, to keep your plan going without you needing to do a thing. We will charge your card, load your plan, make sure it gets processed properly, and double check it the morning of your renewal to make sure everything renewed as it should have.
We charge your card once per month, we load the PIN for you to your Page Plus Cellular Account, and you do not have to worry about it, EVER! Kitty AutoPay customers get other benefits, free of charge. Click Here to Read About Them.
120 Day AutoPay PIN: We charge your card once every 120 Days, we load the PIN for you to your Page Plus Cellular Account, and you do not have to worry about it, EVER! The Standard Plan ($10, $25, and $50) cards are good for up to 120 days. The Standard Plan $80 cards are technically good for up to 1 year, but we have many customers who add an $80.00 card once every 120 days, to accommodate their usage levels.
YEARLY AutoPay PIN: This classification of PIN is reserved ONLY for the $80.00 Standard Plan PIN. This PIN gives you $80.00 on your account which can be used for up to 2000 minutes.
With Kitty Wireless, you never, ever, ever, have to
load, handle or manage the technicalities of a PIN Number, ever. We
can handle 100% of the process for you, for free. No extra cost of
surcharges to have us manage your PINs for you.
A SPECIAL NOTE ABOUT THE $80.00 PINS
If you are COMPLETELY new to Page Plus, and want to test the area, test your phone, test everything, before committing completely to Page Plus, DO NOT add an $80.00 PIN to your line. Why? Because PINS are NON-REFUNDABLE under ANY circumstance. Once a dealer, or Page Plus, sells you a PIN, and those funds are added to your account, they are NON-REFUNDABLE, period. The same applies to monthly plans. Once a monthly plan has been added to a phone number, it is non-refundable, and cannot be moved to any other phone number.
If you are truly JUST TESTING Page Plus, please add a one time $10.00 PIN to TEST your service, before you commit to anything larger. This is for YOUR protection, so that you do not decide later that the service is not for you, and then lose what you added.
IMPORTANT CUSTOMER NOTICE: From time to time we find it necessary to remind everyone that Page Plus is a PREPAID Cellular Provider. All sales of Page Plus Plans, PINS & Cards are 100% non-refundable, and non-transferable.
Prepaid Minutes & Plans cannot be moved between phone numbers, and prorated credits & refunds are not given if you should ever decide to discontinue your service. This is no different than any other prepaid provider out there.
Once you have paid for your time, or minutes, it is 100% non-refundable, and non-transferable, under any circumstances, at all, ever, per Page Plus policy.
The One Time PIN or AutoPay PIN Ordering
When you place an order for a plan or minutes from our website, regardless of which plan or minutes you order, the ordering process will consist of three parts:
Step 1: Go to this page on our website. It lists all of the plans, in both one time and autopay versions. Add the item you wish to your shopping cart. Once it is there, hit the Check-Out button and proceed to the payment page. This page will ask for your name, address, email address, credit card information, etc. This page will also have two fields for phone numbers - please list your CONTACT/HOME Numbers on this payment page.
Step 2: After you have paid, you will be asked to complete a very brief One Time PIN or AutoPay Submission Form. This will ask you where you wish for us to apply your PIN numbers. We do not combine Step 1 and Step 2 because we want everything to be ultra clear during this process, and we do not want you, or us, to get confused on your intentions.
Step 3: If you are COMPLETELY 100% new to us, and have never ordered a PIN or AutoPay plan from us before, you will be asked to complete a 2 minute verification process. This process consists of a very simple online electronic signature through EchoSign, the industry leader in online signatures, and a very brief, less than 1 minute, phone call to our verification system.
Step 3 is only required on your very first order with us, because we take credit card fraud, and your identity, very seriously. Most of our customers applaud us for our efforts to eliminate fraud.
IF YOUR CREDIT OR DEBIT CARD is registered with Verified by Visa, or MasterCard Securecode, and you use that password during checkout, your ordering processing time, on your first order and all other orders, will be cut down incredibly. Click here to register your card with Visa, or click here to register your card with MasterCard, depending on the card type! This is optional, and not required.
That's it. We'll take it from there.
KittyWireless.com has several anti-fraud safeguards in place, and we will pursue prosecution for all fraudulent orders. We report all internet fraud to the Internet Crime Center.
AutoPay is our
SPECIALTY! If you want a
no hassle Page Plus
experience, use Kitty AutoPay! We will take care of your
PIN/Plan Management every renewal, for you, FREE!
You will never see, or deal with, a PIN!
All phones by default when activated start on the Standard Plan, which is
also called the Pay-As-You-Go Plan. All new phones will receive a
$2.00 Activation Credit for
you to try out the service when you start free for 15-20 free minutes!
Standard Plan Minutes range from 4 cents to 10 cents per minute, depending upon the denomination of the refill card that you choose to purchase. You can learn more about the Standard Plan, (aka the Pay As You Go Plan) by clicking here.
it! You are now active on the Page Plus Network! We're confident that
it will feel great to SAVE MONEY, and it'll look even better in your wallet!
And remember, we are here for you all the way! The easiest way to reach us is to send us an email, by writing to firstname.lastname@example.org or by using our handy contact us form!
We are a very small business, and we handle thousands of inquiries per day online. EVERY email sent to us, and every order placed, gets handled within 2-4 hours (during our business hours.) You will absolutely get a faster response by sending us an email than you will by calling us, by using this form listed above.
If you do decide to call, please know that we do not process transactions over the phone, however, we can answer general questions for you and guide you in the right direction.