Expert
Staff
Amazing PlansHow to Contact Kitty Wireless
IMPORTANT CUSTOMER NOTICE:
From time to time we find it necessary to remind everyone that Page Plus is
a PREPAID Cellular Provider. All sales of Page Plus Plans, PINS &
Cards are 100% non-refundable, and non-transferable.
Prepaid Minutes & Plans cannot be moved between phone numbers, and prorated
credits & refunds are not given if you should ever decide to discontinue
your service. This is no different than any other prepaid provider out
there.
Once you have paid for your time, or minutes, it is 100% non-refundable, and
non-transferable, under any circumstances, at all, ever, per Page Plus
policy.
You will get a faster response from us if you contact
us via e-mail. We have a 48 hour response time on phone calls, because
we are absolutely buried with orders.
Please use
this form and contact us online, via
email, for the fastest response. Thank you.
Effective Tuesday, March
27th, 2012,
our new hours of operation are as follows:
11:00am EST - 8:00pm EST - Monday
11:00am EST - 8:00pm EST
- Tuesday
11:00am EST - 8:00pm EST - Wednesday
11:00am EST - 5:00pm EST
- Thursday
11:00am EST - 8:00pm EST - Friday
11:00am EST - 8:00pm EST - Saturday
11:00am EST -
5:00pm EST - Sunday
Please click here for more
information our new hours of operation.
Unlike some companies who never respond, Kitty Wireless responds to every
email, every voicemail, and every "Contact Us" request, period. Rest
assured you WILL hear from us in regards to your request.
We are a very small shop, but we work VERY efficiently.
The most efficient way to reach us to complete
this form and contact us via e-mail. We can handle far more
e-mail requests than phone calls. No worries, if you do need to speak
to a live person, you can call us. We do return all voicemails within
48 hours.
We are a small business, and as a small
business, we have limited staff. No matter how efficient we are, we
simply cannot answer every phone call that we receive. If you
leave us a voicemail message, we will return your phone call within 48
hours. We may also choose to respond to your voicemail via email, so
please be sure to look there, too!
We answer all tickets, within 1-4 hours, during our regular business hours. If you do not hear from us within that timeframe, please be sure to double check your spam or junk mail folder to be sure our responses to you have not gone there.
