Changing Plans Properly
Here at Kitty Wireless, we believe that educating our customers is a critical component to making sure that you get the most of our your Page Plus Cellular experience. The more you know about your Page Plus Cellular plan, and how to navigate Page Plus, the more satisfied we believe that you will be in the long-term.
Want to avoid having to learn all of the ins and outs of the PagePlus Billing System? Become a Kitty AutoPay customer today and let us handle EVERYTHING for you! Click here to learn more about Kitty AutoPay.
From Standard to
Talk n Text
To switch from the Standard plan to a Talk n Text monthly plan, you must load a Talk n Text card/PIN onto your account.
A Talk n Text PIN can be purchased from the Kitty Wireless PagePlus Airtime Store. Once purchased, you will have the choice of having the PIN delivered to your via email, for YOU to add to the account, or having us here at Kitty Wireless apply the PIN for you. We will only guarantee functionality of the PIN if WE apply it for you - so that we can assure it is done right.
From Talk n Text to Standard
To switch from a Talk n Text monthly plan to the Standard plan, you must call Customer Service at 800-550-2436 to make this switch. A dealer cannot move you from a Talk n Text plan back to the Standard Plan. Loading a Standard plan card/PIN does not automatically switch the account from a Talk n Text plan to the Standard plan.
However, IF YOU ARE ON KITTY AUTOPAY, please contact Kitty Wireless and have us make this change for you, so that we can adjust your AutoPay accordingly, or cancel it if need be.
Monthly plans can renew from either a Talk n Text PIN or from a cash balance on your account, so if a Standard PIN loaded onto an account provides enough cash balance for the current (unexpired) monthly plan to renew, the monthly plan will renew rather than the account being switched to the Standard plan.From Unlimited Talk n Text to Talk n Text 1200
Additional Plan InformationReinstating a Monthly Plan After Non-Renewal
Similarly, if you want to suspend your account (because your phone was lost or stolen, for instance), your plan must be switched to the Standard plan before the account can be suspended. Your monthly Talk n Text plan will be lost. When the account is restored, it will be restored with the Standard plan, and a Talk n Text PIN will need to be loaded onto the account to return to the monthly plan.
After you make ANY CHANGE to your plan with Page Plus, ALWAYS Double
Check that your plan got added or changed correctly and that the new
plan/expiration date is showing.
If you do not have a www.PagePluscellular.com portal account, CLICK HERE for instructions on how to set one up.
877 # PIN Addition Method
To credit your Page Plus account, please follow these instructions:
1. Remove the battery from your Page Plus Cellular phone.
2. Dial 1-877-359-6695 from your home or office phone.
2. For English press 1; for Spanish press 2.
3. Follow the voice prompts to add your airtime.
4. Place your battery back into your phone and turn it on.
If you notice that a PLAN PIN you add does NOT convert you over to the plan, and instead adds it as a money balance, you should call PPC CS, to try to get the balance/plan adjusted and corrected. If you apply a PIN incorrectly, or you change plans incorrectly, you can seriously mess up your account.
If you need assistance with changing plans, contact us by sending us an email to email@example.com and we will try to help!