Changing Plans Properly

How to Change Plans Properly on Page Plus Cellular

Here at Kitty Wireless, we believe that educating our customers is a critical component to making sure that you get the most of our your Page Plus Cellular experience.  The more you know about your Page Plus Cellular plan, and how to navigate Page Plus, the more satisfied we believe that you will be in the long-term. 

Want to avoid having to learn all of the ins and outs of the PagePlus Billing System?  Become a Kitty AutoPay customer today and let us handle EVERYTHING for you!  Click here to learn more about Kitty AutoPay.

From Standard to Talk n Text

To switch from the Standard plan to a Talk n Text monthly plan, you must load a Talk n Text card/PIN onto your account.

A Talk n Text PIN can be purchased from the Kitty Wireless PagePlus Airtime Store.  Once purchased, you will have the choice of having the PIN delivered to your via email, for YOU to add to the account, or having us here at Kitty Wireless apply the PIN for you.  We will only guarantee functionality of the PIN if WE apply it for you - so that we can assure it is done right.

From Talk n Text to Standard

To switch from a Talk n Text monthly plan to the Standard plan, you must call Customer Service at 800-550-2436 to make this switch.  A dealer cannot move you from a Talk n Text plan back to the Standard Plan.  Loading a Standard plan card/PIN does not automatically switch the account from a Talk n Text plan to the Standard plan.

However, IF YOU ARE ON KITTY AUTOPAY, please contact Kitty Wireless and have us make this change for you, so that we can adjust your AutoPay accordingly, or cancel it if need be.

Monthly plans can renew from either a Talk n Text PIN or from a cash balance on your account, so if a Standard PIN loaded onto an account provides enough cash balance for the current (unexpired) monthly plan to renew, the monthly plan will renew rather than the account being switched to the Standard plan.

From Unlimited Talk n Text to Talk n Text 1200

A Talk n Text 1200 PIN must be loaded onto the account to switch to this plan. The account will remain on Unlimited Talk n Text until the next monthly renewal date, and the Talk n Text 1200 PIN will be placed in a reserved state on the account until the plan renewal date, at which time it will apply and switch the plan.

From Talk n Text 1200 to Unlimited Talk n Text

An Unlimited Talk n Text PIN must be loaded onto the account to switch to this plan. Switching from Talk n Text 1200 to Unlimited Talk n Text is considered a plan upgrade and the plan switch will take place immediately. You will therefore get the most value from your plans by switching just prior to the Talk n Text 1200 expiration date rather than in the middle of the plan month.

Additional Plan Information

Reinstating a Monthly Plan After Non-Renewal

If your monthly Talk n Text plan does not renew for whatever reason, your account may get automatically moved to the Standard plan. Since your account may not automatically get switched back to the previous Talk n Text plan by simply adding the dollar amount of the plan to your account, you need to purchase and load an actual Talk n Text card/PIN onto your account in order to return to the monthly plan.

Changing or Suspending Your Phone Number Will Cancel Your Monthly Plan

A monthly Talk n Text plan will not transfer from one phone number to another. Therefore, a phone number (MDN) change will effectively cancel the monthly plan. If you are on a Talk n Text plan and you want to change your phone number, you will get the most value from your plan by waiting until the end of your plan month rather than changing your phone number in the middle of the plan month.

Similarly, if you want to suspend your account (because your phone was lost or stolen, for instance), your plan must be switched to the Standard plan before the account can be suspended. Your monthly Talk n Text plan will be lost. When the account is restored, it will be restored with the Standard plan, and a Talk n Text PIN will need to be loaded onto the account to return to the monthly plan.

After you make ANY CHANGE to your plan with Page Plus, ALWAYS Double Check that your plan got added or changed correctly and that the new plan/expiration date is showing.

If you do not have a www.PagePluscellular.com portal account, CLICK HERE for instructions on how to set one up.

877 # PIN Addition Method

To credit your Page Plus account, please follow these instructions:

1. Remove the battery from your Page Plus Cellular phone.
2. Dial 1-877-359-6695 from your home or office phone.
2. For English press 1; for Spanish press 2.
3. Follow the voice prompts to add your airtime.
4. Place your battery back into your phone and turn it on.

If you notice that a PLAN PIN you add does NOT convert you over to the plan, and instead adds it as a money balance, you should call PPC CS, to try to get the balance/plan adjusted and corrected.  If you apply a PIN incorrectly, or you change plans incorrectly, you can seriously mess up your account.

If you need assistance with changing plans, contact us by sending us an email to support@kittywireless.com and we will try to help!

Thanks,
Kitty